Privacy Policy

Surokkha Medical Center Ltd, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains how we handle the information you share with us—both online and during medical visits.

1. Who We Are

Surokkha Medical Center Ltd is a Wafid-accredited (Gulf Health Council recognized) medical center in Bangladesh, providing pre-departure medical screenings, diagnostics, and healthcare services in accordance with national and international health regulations.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Identification Information

  • Full name
  • Passport/NID number
  • Date of birth
  • Contact details (address, phone, email)
  • Biometric data (as required by Wafid)

b. Medical Information

  • Medical history
  • Test results and diagnostics
  • Vaccination records
  • Doctor’s notes and prescriptions

c. Website Data

  • IP address
  • Browser type
  • Appointment and inquiry submissions
  • Cookies

3. How We Use Your Information

Your information is used to:

  • Schedule and deliver medical services
  • Submit health reports to the Wafid (GHC) system for GCC-bound individuals
  • Maintain medical records securely
  • Comply with legal and regulatory obligations
  • Improve our services and patient experience
  • Respond to your inquiries or complaints

4. Sharing Your Information

We do not sell, trade, or rent your personal data. Your information is only shared with:

  • Wafid / Gulf Health Council – as part of your mandatory pre-departure medical screening
  • Government or regulatory bodies – when legally required
  • Authorized personnel – including doctors, lab technicians, and administrative staff bound by confidentiality

5. Data Security

We implement strict administrative, technical, and physical safeguards to protect your data from loss, unauthorized access, alteration, or disclosure. All medical data is stored securely and accessible only by authorized personnel.

6. Cookies & Website Tracking

If you use our website, we may use cookies or analytics tools to enhance your browsing experience. This helps us understand how users interact with our site, but does not collect sensitive personal or medical data.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Withdraw consent where applicable (except where data submission is legally required)
  • Raise a complaint if you believe your data has been misused

8. Data Retention

We retain your medical and personal data only as long as necessary for the purpose it was collected or as required by GHC, Wafid, or Bangladeshi medical regulations.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly for any changes.